Terms & Conditions
When making a purchase you will be guided through the process of placing an order by a series of instructions on the Website. If you place an order, this will be your offer to purchase the item(s) from us. Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This is not an order confirmation or order acceptance from T. B. Mitchell, just a confirmation that we have received your request. We will be under no obligation to supply the products ordered. All orders are subject to acceptance and availability. Once we accept your order, you shall pay the price for the goods (which includes VAT) and delivery and we shall charge your account for payment. Please keep your "confirmation of order" email for your records.
We do endeavour to keep our website updated but we cannot guarantee that any particular item will always be available. All items on the site are subject to availability and may be previously sold. If items that you have ordered are out of stock, subject to delay or the price is higher than that shown on your order, we will contact you at the email address you provided when placing the order, or by telephone.
We reserve the right not to accept your order if the item ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error. Goods supplied are not for resale.
Prices and Payment
Prices for products are quoted on the website and all items are in GBP and are inclusive of VAT at the applicable rate. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.
VAT is included in all prices advertised on our website.
Payment can be made securely online by Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit or UK Maestro cards. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order.
All payments through our website are processed via Sagepay payment processing service. T. B. Mitchell assumes no liability whatsoever for the availability and functionality of this service.
In exceptional circumstances, if we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email.
All purchases with the exception of special orders, bespoke and/or personalised items, can be exchanged or refunded if returned within 7 days in the original condition, unworn and with the original packaging.
T. B. Mitchell only deliver to addresses within the United Kingdom. We will arrange for your order to be delivered to the address indicated in the order.
There must be someone present to accept and sign for the delivery. If not, please follow the instructions on the card left by the Royal Mail in order to collect your order or organise a re-delivery date.
Cancellation of an Order
If you realise you have made a mistake and wish to cancel your order, please contact us as soon as possible. If we are personalising or engraving your order we cannot cancel the order if work has already started.
We reserve the right to cancel the order if a) the item ordered is out of stock; b) we do not deliver to your area; c) one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
In the event that we have to cancel your order we will notify you by email and we will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
If you wish to return an item to us and request a refund or an exchange please follow the instructions in our Delivery and Returns section. Please note that these instructions relate to website transactions only. Purchases made directly from our shop are subject to normal consumer regulations.
Please note that we cannot exchange or refund items engraved, or in any way personalised, unless they are defective or faulty. The offer of a refund or an exchange does not apply to bespoke order items (i.e. items that we do not currently carry in stock or special order items). Refunds are not given if goods are returned damaged due to neglect, misuse or general wear & tear.
Copyright for items designed by T. B. Mitchell remain with us, other suppliers' products are subject to their own copyright.
T. B. Mitchell makes no guarantee to supply items illustrated on this website which may be unavailable due to circumstances beyond our control.
Every effort is made to assure accurate impression of our products through this website. However, some images may not be to scale and the colours shown may vary depending on the individual computers, monitors and settings. Images on this website are for illustrative purposes only; actual products may differ. T. B. Mitchell reserve the right to change product specifications and prices at any time.
All content is subject to change without notice and is non-binding. T. B. Mitchell expressly reserves the right to modify, supplement or delete parts of the pages or the entire content without prior advance notice, or to suspend or terminate publication.
The contents of this site are intended solely for personal, non-commercial use. You may download or make a copy of the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with T. B. Mitchell or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without our express prior written permission.
These terms of sale will be governed by and construed in accordance with Scottish law, and you agree to submit to the non-exclusive jurisdiction of the Scottish Court.