Returns Policy

If you are unhappy with your purchase and wish to return your order to us, please take the following action:

Please note that we cannot exchange or refund items engraved or in any way personalised unless they are defective or faulty. The offer of a refund or an exchange does not apply to bespoke order items (i.e. items that we do not currently carry in stock or special order items).

1. Please notify us by writing to T. B. Mitchell, 41 St. John Street, Perth, PH1 5SH, or email us at info@tbmitchell.co.uk within 7 working days from the date you received your order.

2. The item(s) must then be returned by Royal Mail Special Delivery or by Courier within 7 days of invoice date to:

T. B. Mitchell,
41 St. John Street,
Perth,
PH1 5SH.

Please retain a proof of postage as we cannot be held responsible for parcels lost in transit.

3. All items must be returned in an unused (re-saleable) condition, in all their original packaging along with a proof of purchase.

4. The customer is responsible for the postage costs incurred when returning an item.

We request that returns are shipped through Royal Mail Special Delivery. Please note that we do not accept liability for returned goods if you do not return them to us via Royal Mail Special Delivery.

Items may be returned for an exchange or credit note. If all the above conditions have been met then we will refund the price of the items, however there will be no refunds for any delivery charges.

If the products you return are faulty, incorrect or damaged in transit, we will offer you a replacement or refund you the cost of the return postage, as well as the goods and your original postage change providing there is no evidence of the goods being damaged after delivery.